The Client Who Left My Salon Smiling, Then Destroyed Us Online

She hugged my stylist. Booked her next appointment. Seemed thrilled.

Two hours later: One-star nightmare.

My team was confused. "But JJ... she seemed so happy!"

That's when I realized: We weren't reading the signs.

The Review That Changed Everything

Look, I thought I had this whole salon thing figured out. Client leaves happy = good review, right?

Wrong.

This client got exactly what she asked for. Perfect execution. Professional service. But she had Pinterest expectations we never knew about.

The review didn't just hurt our reputation—it cost us real money.

That night, I made a decision that would revolutionize how we handle every single client.

The 3 Moments That Matter

After studying every complaint, I found the pattern.

There are three moments where you can catch disasters before they happen:

1. Before They Sit Down "What are you hoping to achieve today?" (Not small talk. Intelligence gathering.)

2. Mid-Service Check
"How are we doing? Matching your vision?" (Fix it while you still can.)

3. The Scale Question "On a scale of 1-10, how happy are you?"

Anything below 8 = we handle it NOW.

One Question. Zero Disasters.

"On a scale of 1-10, how happy are you?"

Last month: Caught 8 potential disasters. Zero became reviews.

Because here's what I learned: Prevention takes 2 minutes. Damage control takes 2 weeks.

Your Move

Ready to protect your reputation?

Click Here to Get the Complete 4-Part Prevention Protocol Series

✅ All 4 prevention strategies
✅ Exact scripts we use
✅ Team training guide
✅ Implementation roadmap

Your reputation is everything. Protect it.

How I Went From 60-Hour Salon Prison to $500K Freedom